(FAQ)
1. How long does it take to process and ship an order?
Our standard order processing time is 1-3 business days from the date of purchase. Please note that processing times may vary during peak seasons and promotional periods.
2. What shipping methods do you offer?
We offer a variety of shipping methods, including standard and economy shipping,
The available shipping methods will be presented during the checkout process.
3. How long will it take for my order to arrive?
Shipping timeframes depend on the shipping method selected and the destination of the package. Estimated shipping times will be provided at the time of purchase. Please note that these are estimated delivery times and may vary due to
unforeseen circumstances.
4. Can I track my order?
Yes, once your order has been shipped, we will provide you with a tracking number and a link to track the status of your shipment depending on the selected shipping method. You can use this information to monitor the progress of your delivery online.
5. Do you ship internationally?
Yes, we offer international shipping to select destinations. However, please note that international shipments may be subject to customs inspections, duties, and taxes imposed by the destination country.
6. How are shipping rates calculated?
Shipping rates are calculated based on factors such as the weight and dimensions of the package, the destination address, and the selected shipping method. The applicable shipping charges will be displayed during the checkout process.
7. What if my package is lost or damaged during transit?
In the rare event that your shipment is lost or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to investigate the issue and resolve it in a timely manner.
8. Are there any shipping restrictions?
Certain items may be subject to shipping restrictions due to legal or regulatory reasons. These restrictions may include hazardous materials, perishable items, and items with specific size or weight limitations. We comply with all applicable shipping regulations.
9. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. Once an order has been shipped, it cannot be canceled or modified.
10. What if I need to return an item?
For information on returns and exchanges, please refer to our Returns Policy. If you have any questions or concerns regarding returns, please contact our customer service team.
11. How can I contact customer support?
If you have any questions or need assistance, you can contact our customer service team via enlivra@gmail.com We are here to help and will strive to provide prompt and satisfactory resolutions to any issues.